Total duration of each massage session includes consultation time and client preparation. 

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Sessions of customers who are running late will be shortened accordingly to the amount of their lateness unless the therapist can accommodate full time treatment which will depend on their rota on the specific day. No partial refund will be offered for shorter sessions as it is customer's responsibility to be punctual and Pure Body Therapies cannot incur any expenses in such cases. 

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Customers who are running late more than 20 mins may be refused the service booked with no option to extend, reschedule or refund if they don't notify Pure Body Therapies by phone about their lateness before starting time of their session. This policy prevents blocking the business form running efficient services and protects other customers from any inconvenience caused by delays.

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Once particular type and duration of the service chosen is booked and prepaid, it can be changed to cheaper option and / or shortened upon client's request at any time, however no partial refund will be offered.  

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Taking photos and/or making videos of any of the therapists / staff members and/or making voice recordings during your treatment is strictly prohibited. Pure Body Therapies reserves the right to temporary confiscation of the device in order to delete forbidden content.

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Pure Body Therapies reserves the right to refuse to provide a treatment and/or terminate a treatment at any time of its duration whenever any of our staff members feels threatened and/or disrespected by a customer's language and/or behaviour and no refund will be offered.